Customer satisfaction is our
permanent focus, in all our project activities. Each and every employee is
an active contributor to this process. To structure this effort, SIP is
certified ISO 9001-2000 and ISO 10006.
Quality Management & Certification
SIP is certified ISO 9001 for more than 10 years and it is certified ISO
10006 since 2006. Both certifications have been awarded by TUV.
Company objectives are set once per year and closely monitored through
indicators. All the activities of SIP are managed through processes. The 2
core processes are the Contract acquisition and the Project execution.
Quality System
SIP has developed a comprehensive set of procedures, work instructions
and technical instructions which are regularly up dated through the lessons
learned from the projects executed in Chennai. SIP management has put in
place a large network of resources to lead the Company permanent improvement
processes (Department Quality Representatives-DQR, Project Quality
Representatives-PQR, Internal Auditors, and Trainers). All together, this
team represents more than 45 people.
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